Customer Service

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Shipping
Standard shipping
Freight shipping
Where we ship
Delivery times

Returns & Exchanges
Returns and exchanges
Damaged goods
Product warranties
Terms of Use

Click below for a list of currently available installation instructions
Installation Instructions

Standard Shipping
Our standard method of shipping is via UPS ground service. Shipping rates are on an estimated cost basis. When you place your order, the shipping charge for the ship method of your choice will be estimated. Exact shipping charges will be calculated at the time your order is processed by DG Motorsports. If you would like to know your exact shipping charges, please contact us via email or at 760.433.7413. top

Freight shipping
Items that cannot be shipped by standard carriers because they are too heavy or require special handling are shipped via a specialized freight carrier. Freight items may incur an additional shipping charge. Freight costs vary by destination. If your package is being shipped to a business address, incurred charges will be less than those for a residential address. We will ship freight collect, however extra charges may apply. DGM freight shipping includes only standard curbisde delivery. Freight shipping does not include: "white glove" service, inside delivery, or delivery to any floors other than the ground floor. top

Where we ship
Currently, DG Motorsports ships to addresses within the United States, its territories, Canada and Mexico. Please call us to inquire about delivery to countries outside of those listed. top

Delivery times
Weekdays: For orders shipped via UPS Ground Service, all in stock items ship on the same business day for orders placed before 11am (PST). Orders placed after 11 am (PST) are processed the next business day, and in-stock items ship the day after processed. Weekends: If your order is placed after 2pm (PST) on Friday, it will be processed the following business day for shipment that same business day.

Due to the high demand for some of our more popular items, back orders occasionally occur. If one or more of your items are on back order, you will not be charged for those items until they are shipped. Back ordered items are kept open for 60 days. After 60 days the item(s) on back order will be cancelled, at which time you may re-order.
Non-Stocked Items. DGM items such as carbon fiber hoods are made by hand and not generally kept in inventory. These items usually ship within 10 business days of your order date. We will call you to confirm your order and inform you of the expected shipping date.

We try hard to ship in the times quoted (and faster if possible), but sometimes items are delayed beyond the stated windows. If an item that you order will take longer than the original estimate, we will inform you as soon as possible to let you know what the new estimated shipping date is. We will not charge your credit card until your order ships. That's only fair. top

Returns & Exchanges
With some exceptions (see below regarding carbon fiber parts), if you are not satisfied with any regularly stocked item, you may excgange it within 10 days of your receipt of merchandise, however you must pay to ship the item back to us. Any shipping fees and/or costs are non-refundable. Here are the exceptions and clarifications:

• Products must be returned to us in their original condition and in their original packaging.
• We cannot accept exchanges on products that have been customized (color, finish, dimensions, etc.)
• All returns and exchanges are subject to our Terms of Use and are subject to a 25% restocking fee.
• CARBON FIBER PARTS: All carbon fiber parts are custom made, and do not qualify as regularly-stocked items. We do not accept returns on any carbon fiber part, unless it is damaged in shipping. We insure all of our shipments, so a claim can be filed for items damaged in transit. Please inspect all items upon receipt and be sure to keep your packaging. Please note that all handcrafted products, such as our carbon fiber parts, have some minor irregularities, such as minor differences in the weave of the carbon. These irregularities are normal and are not considered defects.

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